We live in inconceivable times. Wonderful plays, premieres, shows, competitions, concerts, festivals, exhibitions, and so on have been cancelled. This is a major blow for the entire sector.

As a consumer, you are always entitled to a refund of the ticket price. However, the current coronacrisis means that the financial impact is so big for the sector that theaters, clubs, museums, venues, organizers, etc., could go bankrupt, should everyone with a ticket reclaim their money. In consultation with, among others, the various trade associations in the cultural sector, the Dutch Ministry of Education, Culture and Science, the Dutch Ministry of Economic Affairs and the Netherlands Authority for Consumers & Markets, a scheme has been drafted which offers solutions for this exceptional situation.

Every theater, venue, festival, organizer, monument, museum or concert hall upholds the same policy with regard to restitution. If an event cannot be rescheduled, or if you cannot go on the alternative date, you will be given the opportunity to receive the price of the ticket(s), including service fees, in the form of a voucher which will remain valid with the organization where you bought your ticket. Of course, requesting a refund or donating your ticket(s) remains possible.

You can find all the info at saveyourticket.nl

For more info on how this scheme impacts your tickets you can read our ticket FAQ in Dutch or English